Last updated: 12 November 2026

1. About Us

Welcome to CAS (Costa Admin Solutions).

These Terms & Conditions govern your use of our website, www.cas.gi, and the provision of services by CAS, including administrative, accounting support, bookkeeping, payroll, HR, marketing, creative and business support services.

In these Terms & Conditions, references to "CAS", "we", "us" or "our" mean Costa Admin Solutions, including its CAS Visuals creative and marketing services.

References to "you", "your" or "the Client" mean any individual, business or organisation using our website, requesting our services or entering into an agreement with us.

Our contact details are:

CAS – Costa Admin Solutions
Leon House, 1 Secretary's Lane
Gibraltar, GX11 1AA

Email: admin@cas.gi
Telephone: +350 54016269
Website: https://www.cas.gi

These Terms & Conditions should be read alongside any individual service agreement, quotation, proposal or written confirmation provided by CAS.

 

2. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quotation or engaging our services, you acknowledge that you have read and understood these Terms & Conditions.

Where CAS provides services under a separate written agreement, that agreement will take precedence over these general Terms & Conditions where there is any inconsistency.

Nothing in these Terms & Conditions is intended to remove or restrict any rights you may have under applicable Gibraltar law.

 

3. Our Services

CAS provides outsourced business support services designed to help businesses, self-employed professionals, sole traders, start-ups and established organisations manage their administrative and operational responsibilities.

Our services may include, but are not limited to, the following:

3.1 Administration and Business Support

• General office and administrative support.

• Document preparation and management.

• Data entry and record keeping.

• Business correspondence.

• Filing and document submission assistance.

• Business organisation and administrative coordination.

• Messenger and on-call support services.

• General operational assistance.

3.2 Accounting and Bookkeeping Support

• Day-to-day bookkeeping.

• Recording and organising financial transactions.

• Purchase and sales invoice administration.

• Expense tracking and categorisation.

• Bank reconciliation support.

• Preparation of financial information and reports.

• General accounting administration.

• Financial administration and business support.

Unless expressly agreed in writing, CAS does not act as an auditor, provide statutory audit opinions or guarantee the accuracy of financial information supplied by a client or third party.

3.3 Payroll and HR Support

• Payroll processing and administration.

• Preparation of payslips.

• Employee record administration.

• Holiday and absence record keeping.

• Employment documentation support.

• HR administrative assistance.

• Assistance with employment-related filing and submissions.

Clients remain responsible for providing accurate and complete employee information, approving payroll figures and notifying CAS of changes within the agreed timescales.

3.4 Tax and Filing Administration

• Assistance with administrative tax obligations.

• Preparation and organisation of information for submissions.

• Assistance with filing documentation.

• Administrative support with statutory deadlines.

• Coordination of relevant business documentation.

Unless specifically agreed and appropriately authorised, CAS does not provide legal representation or guarantee tax outcomes, acceptance of submissions or decisions made by HM Government of Gibraltar or other authorities.

Clients remain ultimately responsible for their statutory obligations and ensuring that all required information is provided accurately and on time.

3.5 Marketing and CAS Visuals

CAS Visuals provides creative, digital and marketing services to businesses and organisations.

These services may include:

• Social media management and content planning.

• Social media graphics and promotional designs.

• Marketing copywriting and captions.

• Search engine optimisation (SEO) content.

• Website content and updates.

• Blog articles and promotional material.

• Branding and visual identity development.

• Logo and graphic design.

• Advertising campaigns and promotional materials.

• Digital marketing support.

• Creative concepts and campaign development.

The exact services, deliverables, platforms, quantities, revisions and timescales will be agreed with the Client before work begins.

Marketing and creative services do not guarantee specific commercial results, sales, leads, website traffic, audience growth, engagement or search engine rankings.

4. Quotations, Orders and Service Agreements

Before commencing work, CAS may provide a quotation, proposal or service agreement outlining:

• The services to be provided.

• The agreed scope of work.

• Fees and payment arrangements.

• Expected delivery dates.

• Any recurring service commitments.

• Additional charges, where applicable.

A quotation is valid for the period stated within it. Where no validity period is specified, CAS may withdraw or revise a quotation if circumstances or costs change before acceptance.

A service agreement becomes binding when the Client accepts the quotation or proposal in writing, confirms the instruction electronically, or otherwise authorises CAS to commence work.

Any additional work outside the agreed scope may incur additional fees. CAS will seek approval before undertaking significant additional chargeable work.

5. Client Responsibilities

To enable CAS to deliver its services effectively, Clients agree to:

• Provide accurate, complete and up-to-date information.

• Supply documents, records and instructions within agreed deadlines.

• Review and approve work where required.

• Respond to reasonable requests for clarification.

• Notify CAS promptly of any changes that may affect the services.

• Ensure they have the necessary authority to share information and instruct CAS.

• Maintain appropriate records and retain copies of important documentation.

• Make payments in accordance with agreed terms.

CAS will not be responsible for delays, errors, missed deadlines or additional costs arising from inaccurate, incomplete or late information supplied by the Client or third parties.

Where information or approvals are not received within the required timescale, CAS may need to revise delivery dates or reschedule work.

6. Service Levels and Response Times (SLAs)

CAS aims to provide a professional, responsive and reliable service.

Unless otherwise agreed in writing, the following service levels represent our standard operating targets.

6.1 Communication

• General enquiries: We aim to acknowledge enquiries within one business day.

• Existing client requests: We aim to respond within one business day.

• Urgent requests: These will be assessed individually and accommodated where capacity allows.

• Complex requests: We will advise the Client if additional time is required.

Our normal business hours are Monday to Friday, 9:00am to 5:00pm Gibraltar time, excluding Gibraltar public holidays.

Messages received outside business hours will generally be handled on the next working day.

6.2 Administration and Bookkeeping

Work will be completed according to the agreed service schedule and the volume and complexity of the information received.

Where possible, routine administrative requests will be scheduled within two to five working days.

Recurring bookkeeping and administrative services will follow the timetable agreed with the Client.

6.3 Payroll

Payroll information must be supplied by the Client within the agreed payroll cut-off date.

CAS will aim to process payroll in accordance with the agreed payroll schedule, provided all required information and approvals have been received in sufficient time.

Late, incomplete or amended information may affect processing times.

6.4 Marketing and CAS Visuals

For creative and marketing services:

• Initial concepts and drafts will be delivered according to the agreed project schedule.

• Standard content and design work will generally require three to five working days, depending on complexity and workload.

• Client feedback and approvals should normally be provided within two working days.

• Revisions will be handled in accordance with the agreed quotation or package.

• Publishing schedules depend on the timely receipt of approvals and required materials.

6.5 Service Level Limitations

The above response and delivery times are service targets and not unconditional guarantees.

Delivery times may be affected by workload, complexity, third-party services, technical problems, incomplete information, public holidays or circumstances outside CAS's reasonable control.

Any specific contractual SLA agreed in writing will take precedence over these general targets.

7. Fees, Invoicing and Payment

Fees will be agreed before work commences and may be based on hourly rates, fixed project fees, monthly retainers, service packages or individual quotations.

Unless otherwise agreed:

• Invoices are payable within the payment period stated on the invoice.

• Any applicable taxes or charges will be identified where required.

• Additional work outside the agreed scope may be charged separately.

• Third-party costs, advertising budgets, software subscriptions, printing, stock imagery and external services may be charged in addition to CAS fees.

• Clients must raise any invoice queries promptly.

CAS reserves the right to suspend or pause services where invoices remain unpaid after reasonable notice.

Late payment may result in additional recovery costs or interest where permitted by applicable Gibraltar law and the relevant agreement.

8. Changes, Cancellations and Termination

Either party may terminate an ongoing service arrangement in accordance with the notice period specified in the relevant service agreement.

Where no notice period has been agreed, either party may request termination by providing 30 days' written notice.

For individual projects, cancellation arrangements will be determined by the agreed quotation or project agreement.

The Client remains responsible for:

• Work completed up to the termination date.

• Approved work in progress.

• Non-refundable third-party costs already incurred.

• Any other charges properly due under the agreement.

CAS reserves the right to suspend or terminate services where a Client:

• Fails to make payments when due.

• Provides misleading or materially inaccurate information.

• Acts unlawfully or requests unlawful services.

• Repeatedly fails to provide information necessary to perform the services.

• Behaves abusively towards CAS employees or representatives.

Where reasonably possible, CAS will provide notice and an opportunity to resolve the issue before termination.

Termination does not affect rights or obligations that have already accrued.

9. Marketing, Advertising and CAS Visuals – Specific Conditions

9.1 Client Approvals

Clients are responsible for reviewing and approving marketing materials, advertising copy, designs, social media posts and other creative content before publication or distribution.

Once the Client approves content, CAS may proceed with publication, scheduling or delivery in accordance with the agreed instructions.

Clients are responsible for checking names, dates, prices, offers, contact information, legal claims and other factual details before approving materials.

9.2 Revisions

The number of revisions included in a project or package will be specified in the relevant quotation or agreement.

Additional revisions, significant changes in direction or requests outside the original brief may incur additional charges.

9.3 Advertising Budgets and Third-Party Platforms

Advertising spend is separate from CAS's service fees unless expressly included in a quotation.

CAS does not control third-party platforms such as Meta, Facebook, Instagram, TikTok, LinkedIn, Google or other advertising and social media providers.

We cannot guarantee:

• Advertising approval.

• Continuous account access.

• Platform availability.

• Audience reach or engagement.

• Search engine rankings.

• Advertising performance or conversions.

• Continued availability of platform features.

Clients are responsible for maintaining ownership and appropriate access to their business accounts, advertising accounts and associated payment methods.

9.4 Marketing Compliance

Clients are responsible for ensuring that information, offers, promotions, claims, testimonials, images and materials supplied to CAS are accurate and lawful.

CAS may decline to publish material that it reasonably believes could be misleading, unlawful, discriminatory, infringing or otherwise inappropriate.

Where CAS manages marketing campaigns, the Client remains responsible for providing any necessary approvals, substantiation and permissions relating to the advertised products or services.

9.5 Results and Performance

CAS will use reasonable professional care when developing and delivering marketing services.

However, marketing outcomes depend on many factors beyond our control. No guarantee is made regarding enquiries, leads, sales, revenue, audience growth or return on advertising spend.

10. Intellectual Property and Copyright

All intellectual property rights in materials created by CAS, including designs, graphics, written content, branding concepts, layouts and marketing materials, remain with CAS until the agreed fees have been paid in full, unless otherwise agreed in writing.

Upon full payment, the Client will receive the usage rights or ownership expressly agreed in the relevant quotation or service agreement.

Where no separate arrangement is agreed, CAS grants the Client a non-exclusive licence to use the final approved deliverables for the purpose for which they were commissioned.

CAS retains ownership of:

• Unused creative concepts and rejected designs.

• Working files and internal templates.

• Design processes and proprietary materials.

• Pre-existing intellectual property.

• General know-how, methods and techniques.

Third-party assets, fonts, stock images, software and licensed materials remain subject to their respective licence conditions.

Clients must ensure that materials they supply to CAS, including photographs, logos, videos and written content, are owned by them or used with appropriate permission.

Unless the Client expressly requests otherwise in writing, CAS may request permission to display completed work in its portfolio, website or promotional materials. No confidential or identifiable client material will be published without appropriate permission.

 

11. Confidentiality

CAS recognises the importance of protecting confidential business and personal information.

We agree to take reasonable steps to maintain the confidentiality of information received during the provision of our services.

Confidential information will only be disclosed where:

• The Client has authorised disclosure.

• Disclosure is necessary to provide the agreed services.

• Disclosure is required by law or a competent authority.

• Disclosure is necessary to protect legitimate legal rights.

Clients must also take reasonable care when sharing confidential documents, passwords, financial records and other sensitive information with CAS.

Confidentiality obligations will continue after the termination of a service agreement.

 

12. Data Protection and Privacy

CAS is committed to handling personal information responsibly and in accordance with applicable Gibraltar data protection legislation.

Our data protection obligations are governed principally by:

• The Gibraltar General Data Protection Regulation (Gibraltar GDPR).

• The Data Protection Act 2004, as amended.

• The Communications (Personal Data and Privacy) Regulations 2006, where applicable.

 

12.1 Personal Information We May Process

Depending on the services requested, CAS may process:

• Names and contact details.

• Business and employment information.

• Employee and payroll records.

• Financial and accounting records.

• Customer and supplier information.

• Correspondence and enquiry information.

• Website and marketing-related information.

 

12.2 How We Use Personal Information

Personal information may be processed for purposes including:

• Responding to enquiries.

• Providing contracted services.

• Managing client accounts and communications.

• Processing invoices and payments.

• Delivering bookkeeping, payroll and administrative support.

• Meeting legal and regulatory obligations.

• Maintaining business records.

• Managing and improving our website and services.

• Sending marketing communications where legally permitted.

 

12.3 CAS as Data Controller and Data Processor

Depending on the circumstances, CAS may act as a data controller or data processor.

Where CAS determines the purposes and means of processing personal data, it may act as a data controller.

Where CAS processes personal data on behalf of a Client, following that Client's instructions, CAS may act as a data processor.

Where required, the parties will enter into an appropriate Data Processing Agreement setting out their respective responsibilities, security measures, processing instructions and other applicable obligations.

Clients remain responsible for ensuring that they have a lawful basis to provide personal information to CAS and that individuals have received any required privacy information.

 

12.4 Data Security and Retention

CAS takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and regulatory retention requirements.

 

12.5 Individual Rights

Subject to applicable law, individuals may have rights to:

• Access their personal information.

• Request correction of inaccurate information.

• Request erasure.

• Restrict certain processing.

• Object to certain processing.

• Request data portability.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with the Gibraltar Regulatory Authority in its capacity as Information Commissioner.

Requests relating to personal information may be submitted to admin@cas.gi.

 

12.6 Third-Party Service Providers

CAS may use trusted third-party providers to support its services, including accounting software, cloud storage, email, website hosting, payment providers, social media and marketing platforms.

Where personal data is shared with third parties, CAS will take appropriate steps to ensure that the sharing and any international transfers comply with applicable data protection requirements.

Further information about how CAS collects and uses personal information should be set out in our separate Privacy Policy.

 

13. Marketing Communications

CAS may use contact details provided by Clients or website visitors to communicate about services, respond to enquiries and provide relevant business information.

Where permitted by applicable law, CAS may also send information about its services, promotions, updates and marketing activities.

Electronic direct marketing will be conducted in accordance with applicable Gibraltar data protection and electronic communications legislation, including the Communications (Personal Data and Privacy) Regulations 2006.

Where consent is required, CAS will obtain it before sending marketing communications.

Recipients may unsubscribe or opt out of marketing communications at any time by using the unsubscribe facility where available or contacting admin@cas.gi.

CAS will respect applicable objections and opt-out requests.

Unsubscribing from marketing communications will not prevent CAS from sending essential service-related, contractual or administrative communications.

 

14. Website Use

The content on www.cas.gi is provided for general information about CAS and its services.

By using this website, you agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to website systems.

• Interfere with the operation or security of the website.

• Copy or reproduce website content for commercial purposes without permission.

• Submit false, misleading or malicious information.

• Introduce viruses, malware or other harmful material.

CAS reserves the right to amend, suspend or remove website content or functionality without prior notice where reasonably necessary.

We aim to keep website information accurate and up to date but do not guarantee that all information will always be complete, current or error-free.

 

15. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve user experience and measure marketing performance.

Where required, consent will be obtained before placing non-essential cookies or using similar technologies.

Visitors can manage their cookie preferences through the website's cookie settings, where available, and through their browser settings.

Further details should be provided in our Cookie Policy.

 

16. Third-Party Websites and Services

Our website and services may contain links to third-party websites, platforms or applications.

CAS does not control and is not responsible for the content, security, privacy practices or availability of third-party websites.

Clients using third-party platforms in connection with CAS services are also subject to the relevant provider's own terms, conditions and privacy policies.

 

17. Limitation of Liability

CAS will exercise reasonable skill and care in providing its services.

To the fullest extent permitted by Gibraltar law, CAS will not be liable for:

• Losses arising from inaccurate, incomplete or delayed information supplied by the Client.

• Delays caused by third parties, authorities or external service providers.

• Changes to legislation, regulations or government requirements.

• Platform interruptions, website downtime or third-party technical failures.

• Loss of anticipated profits, revenue, business opportunities or goodwill, where such exclusion is legally permissible.

• Indirect or consequential losses, where such exclusion is legally permissible.

CAS does not exclude or restrict liability where it would be unlawful to do so.

Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

Where legally permissible, CAS's total liability arising from a particular service engagement will be limited to the fees paid or payable for the relevant services during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply where prohibited by law or where a different limitation has been expressly agreed in writing.

 

18. Events Beyond Our Control

CAS will not be responsible for delays or failures to perform obligations caused by circumstances outside our reasonable control.

These may include severe weather, natural disasters, power or internet outages, cyber incidents, government restrictions, industrial disputes, emergencies, third-party service failures or other unforeseen events.

CAS will make reasonable efforts to minimise disruption and resume services as soon as reasonably practicable.

 

19. Complaints and Dispute Resolution

CAS aims to maintain positive and professional relationships with its Clients.

If you are dissatisfied with any aspect of our services, please contact us at admin@cas.gi with details of your concerns.

We will acknowledge your complaint within two business days and aim to provide a substantive response within ten business days.

Where further investigation is required, we will keep you informed of progress.

Both parties should make reasonable efforts to resolve disputes amicably before pursuing formal legal action.

Nothing in this section affects any statutory rights or remedies available under Gibraltar law.

 

20. Changes to These Terms

CAS reserves the right to update these Terms & Conditions from time to time to reflect changes to our services, business operations or applicable legislation.

The latest version will be published on www.cas.gi, together with its revision date.

Changes will not retrospectively alter an existing service agreement unless the parties agree otherwise or applicable law permits it.

 

21. Governing Law and Jurisdiction

These Terms & Conditions and any non-contractual obligations arising in connection with them shall be governed by the laws of Gibraltar.

Subject to any mandatory legal rights or applicable consumer protections, the courts of Gibraltar shall have jurisdiction over disputes arising from or relating to these Terms & Conditions.

 

22. Contact Us

If you have any questions about these Terms & Conditions, our services or our data protection practices, please contact us:

​

CAS – Costa Admin Solutions

Leon House, 1 Secretary's Lane
Gibraltar, GX11 1AA

Email: admin@cas.gi
Telephone: +350 54016269

Website: https://www.cas.gi

CAS – We Manage, You Grow.